I’ve always been a firm believer in transformation and continuous innovation.  The job of a leader, by definition, is to innovate. Now, more than ever, disruption invites us to revisit our vision.

 

Leaders innovate in the present to create a vision of a desired future and they must inspire others to attain that future vision. Central to this effort is the knowing, living, and practicing the organization’s principles, as they serve as a constant reminder of the organization’s culture and values.

 

When looking for insights on how to best create exceptional customer experiences in the new digital economy, innovation leaders often think about technology, product, branding, operations, etc. However, it’s critical to update leadership and culture first.

 

I’ve had many conversations with CEO’s that want their services, programs, technology, or teams to be more innovative but fail to understand innovation from a leadership perspective.

 

Self-innovation is essential.  When leaders become aware that the most important ingredient is starting the change in themselves, that’s when progress can really happen; that is when they believe they can change their organizations; and that is when the organization responds in kind. 

 

Change starts with self-awareness and a sincere desire to improve.  Part and parcel of this new self-awareness is practicing empathy. This is the number one attribute of effective leadership.  It allows leaders to find new and effective ways to listen, to communicate and to guide teams.

 

Connect your identity to the leader you want to portray. Be the Agile Leader of today. Practice humility to take your company into the future. Create a positive impact on your bottom line by building a culture of agile decision-making and accountability.  

 

The year 2020 has given us the opportunity to reflect and recognize that the most vital focus of innovation is ourselves. As we move into 2021, I invite you to transform yourself and lead the change you would like to see in others.